How do I get help with EZproxy?
For all questions about accessing UK Libraries’ electronic resources off-campus, or utilizing EZproxy, please contact firstname.lastname@example.org.
Can I make my own links to library electronic resources using EZproxy?
Yes. If our licensing allows a product to be available through the proxy then you may create a link using the following proxy prefix in the URL:
Enter the desired site address or DOI after the prefix:
These EZproxied links can be added to Canvas pages to facilitate student access to resources.
Common Error Messages
"That log-in information was incorrect or has not been activated yet"
Make sure your linkblue ID is activated and your ID and password have been entered correctly. To activate your account or change your password, visit the linkblue Account Manager.
If you are not a current UK student or employee, you may only gain access to electronic resources from a public computer in a UK Library or by using your own computer on the campus network.
"To allow (some.domainname.com) to be used in a starting point URL, your EZproxy administrator must first authorize the hostname of this URL in the config.txt file"
Sometimes mistakes are made when creating EZproxy URLs, or a resource will change its URL. In these cases, try clicking the "bypass proxy" link. If you continue to encounter problems, email the hostname information to email@example.com.
"Cookies must be enabled"
To function properly, EZproxy must be able to set a cookie. The cookie is only active for the current browser session, and helps you get access to all proxied sites.
"UK EZproxy Usage Limits Exceeded"
Systematic downloading of content is strictly prohibited by our license agreements, and to ensure compliance we have instituted limits on the amount of content which may be downloaded. Please visit our Legal Use of Electronic Resources page [add link] for more information.
"Your User ID has been explicitly denied access to the proxy server"
The UK enterprise system no longer identifies your ID as being a current student or employee, and your ID has been blocked in the system.
What kind of reproductions will the service deliver?
We can provide reproductions of journal articles, portions of books, excerpts from anthologies, or conference proceedings, including copies from non-circulating reference collections and non-print resources.
How do I make a request for reproductions?
To request reproductions, fill out the Article Express Form located under the New Requests dropdown menu on the ILLiad Main Menu. Please include complete bibliographic information for your requested material.
How will my copies be delivered?
Reproductions will be delivered electronically to your online ILLiad account. You can find them by selecting Electronically Received Articles from the ILLiad Main Menu.
How do I access materials held in UK Libraries Storage Facilities?
All material housed in our Storage Facilities may be requested for retrieval by any library user. The InfoKat record for your desired item will notify you that it is located in Storage.
If you would like a reproduction of a journal article or book chapter from an item in Storage, place a request using the Storage Article Express Form, located under the New Requests dropdown menu on the ILLiad Main Menu. Please include complete bibliographic information for your requested material. These reproductions will be delivered digitally, and you can find them under the Electronically Received Articles tab on the ILLiad Main Menu.
If you are looking for a whole book, a complete journal volume, or microform materials held in Storage, you will be able to click the “Request” button on the InfoKat record for your item and select your preferred location for delivery. These materials will be delivered physically, and you can check the status of your request by selecting “Request Information” in your Library Account.
What if the material I have requested cannot be located?
If we cannot locate the material you have requested or provide it in a timely manner, we will automatically refer your request to Interlibrary Loan.
Are there any costs?
No, all Express Delivery Services are free.
Are there any copyright restrictions?
For items under copyright protections, we are limited to copying 10% or one chapter from a book, and one article per journal issue. We reserve the right to refuse any orders we believe would violate copyright law.
Are there any service restrictions?
We are not able to provide reproductions from the Special Collections Research Center or the Law Library.
If you would like to request digital scans of SCRC materials, please visit our Conducting Research at the SCRC page for more information.
Additionally, we will not provide reproductions of material that is already available in full-text online.
It is the borrower's responsibility to understand and comply with all UK Libraries' policies. As a borrower, you are responsible for all materials charged to your account. Your library card may not be loaned to another person. The card holder is responsible for all costs and consequences of card misuse.
Users from other reciprocal institutions may use their institutional ID as their UK Library Card. (Example: A student at Eastern Kentucky University may use their EKU ID to check out a book at UK Libraries)
Community borrowers may be issued a UK Library Card in person at any UK Library when presenting proof of residence in Kentucky. A utility bill, a copy of a lease, a Kentucky driver’s license, and other documents may be used to prove residence. Please contact firstname.lastname@example.org with any questions about obtaining a UK Library Card.
Loan periods and item limits may vary depending on the borrower, the type of material, and the holding library.
If you still need an item after the last renewal, bring it back to the library. We will check the item in and then check it back out to you, as long as it has not been requested by another user.
There are no renewals on course reserves.
Learn more about Loan Periods & Item Limits for all UK Libraries user groups.
Any UK Libraries user may request a book that is currently checked out to another borrower. UK Libraries will notify the borrower that the item has been recalled, and the borrower will need to finish and return the book within two weeks, unless the original due date is earlier. The user requesting the book will be notified when the book has been returned and is ready for pickup.
Note that recalled items not returned by the new due date will accrue a recall overdue fine of $2.00 per day. Please respond to these notices promptly.
Items that have been recalled may not be renewed.
UK faculty and staff may authorize one or more persons to borrow and request library materials on their behalf by submitting this form. A verification email will be sent to the requesting faculty or staff member. Authority to engage in other services and equipment may vary from library to library. Please contact email@example.com with any questions.
To ensure that your course reserves will be ready on the first day of the semester, please submit your reserve list by the deadline. These deadlines are communicated via the Course Reserves listserv, and are typically two weeks before the beginning of the semester.
Due to the quantity of reserve lists we receive at the beginning of the semester and the processing time involved for each list, a list submitted after the deadline may take two or three weeks to fulfill from the time it is received.
With this in mind, reserve lists may be submitted any time during the semester. If you would like to add to an existing list that you have already submitted, please submit a new form.
The Coursereserve-L listserv provides information and helpful tips to instructors regarding deadlines, policy updates, and other frequently asked questions.
If you have placed materials on reserve, you will automatically be added to the listserv.
To subscribe or unsubscribe from the list, please send an email to firstname.lastname@example.org or to Terri Brown at email@example.com with your first name, last name, and email address.
How do I know if I qualify for Distance Learning Library Services?
Anyone enrolled in classes with a 200-level section number (for example, ENG 401-201) qualifies for Distance Learning Library Services.
Do I need a library card to use Distance Learning Library Services?
A library card is necessary to request physical materials from the library and to set up an ILLiad account to use Interlibrary Loan and Express Delivery Services. You may access databases, e-journals, and other electronic resources without a library card, using your linkblue ID.
To request a library card, please fill out this application form or contact your Distance Learning Librarian.
How do I request physical materials from the library?
If you would like to receive digital copies of articles or excerpts from non-circulating materials, please visit our Express Delivery Services page. If you are looking for materials that are not currently held by UK Libraries, you may be able to borrow them through Interlibrary Loan.
Do I have to pay shipping costs when borrowing books or other physical materials from the library? How do I return materials when I am done?
UK Libraries will absorb the cost of shipping materials to you.
You may return materials in person or by mail. You are responsible for return shipping costs. We suggest shipping materials via the USPS Library Mail Service, which offers low rates for books and media materials.
The exception to this rule is when we need to use Interlibrary Loan to acquire materials for you, in which cases we will pay shipping costs both ways.
For more information about borrowing physical materials from the library, contact your Distance Learning Librarian.
If I am taking a mixture of face-to-face and Distance Learning courses, do I still qualify for Distance Learning Library Services?
Yes. In these cases, please contact your Distance Learning Librarian to discuss the best way to set up your library account.
Is there a limit to how many materials I can request?
You have the same privileges as on-campus students and may check out up to 25 items for 126 days. See our Borrowing page for more information.
If I still have questions, who can I ask for help?
Please direct all questions regarding Distance Learning Library Services to your Distance Learning Librarian. We are happy to assist you in any way we can.
The Libraries are responsible for managing large collections of state-owned materials and must provide an incentive for these materials to be returned in a timely manner. Overdue fines are used as an incentive for borrowers to return library materials after an established, reasonable loan period, so that materials may be properly accounted for and can be made available for other borrowers.
Overdue Letters sent via email are issued as a courtesy to all library users. Please ensure that your email address is current in the Library System. Unpaid fines may result in suspension of borrowing privileges, the withholding of transcripts and/or diplomas, and/or the blocking of class registration.
All legitimate objections to library charges will be considered, however the following will not constitute a legitimate basis for contesting fines:
The Libraries would much rather have items returned on time than to charge fines. Please return library materials on time and avoid overdue fines.
The Fines Office is always closed on academic holidays and the week between Christmas and New Years Day. We do our best to maintain the posted hours of operation, though circumstances will occasionally force us to close. You can call the Fines Office at 859-218-2025 or the Circulation Desk at 859-218-1881 to ensure we’re open before making a trip.
If you believe you have returned an item that is being billed as overdue, please contact the owning library’s Circulation Desk to file a Claims Returned, or submit a Claims Returned form. Library personnel will search for the item up to three times within a maximum of 60 days. The item will stay charged to your account during the search period, but a note will be placed in your record to allow you to continue to check out library materials while the claim is in process.
If the item is found in the library, the item will be checked in and any fines will be removed. If the material is not found, you will be assessed a lost book replacement cost of $100.
During the claims returned process, you should continue to look for the item. If you find the item, please return it to the library and let the Circulation Desk know that there is currently a Claims Returned on the book.
Following our Damaged and Lost Library Materials Policy, the following costs are assessed for lost items:
The conditions for use of the Interlibrary Loan services are set by the Interlibrary Loan Code of the American Library Association, US Copyright Law, and by regulations of individual lending libraries.
Please contact a librarian with any questions about our Interlibrary Loan services. We are happy to assist you in locating the materials you need.
Who may use Interlibrary Loan?
All University of Kentucky faculty, emeritus faculty, staff, students, and visiting scholars may use ILL services, provided they have no outstanding library fines or fees.
Young Library Interlibrary Loan serves all colleges and departments, with the exception of the College of Law, which is served by Law Library Interlibrary Loan.
How long will it take for my materials to arrive?
Most material may be acquired within two weeks, though some material may arrive more quickly. International requests may take more than three months to obtain. Always indicate any deadlines you may have on the ILL form and plan on submitting your requests well in advance.
Are there limitations to the kinds of materials that can be borrowed?
Yes. Materials generally not available for loan include pre-1800 imprints, rare books, newspapers and manuscripts, some PhD and Masters theses, audiovisual materials, genealogical material, textbooks, and e-books. Additionally, photocopies of certain material protected by copyright and materials in our collection with circulation restrictions cannot be obtained. To acquire leisure and recreational materials, please consult your local public library.
Please ask a librarian with any questions about available materials.
Are there restrictions on the use of borrowed materials?
Any use restrictions will be clearly indicated on the blue band of all borrowed material. The lending library may stipulate that use of an item be restricted to the library and it may prohibit all photocopying of the item. Interlibrary Loan is a courtesy provided by the lending library and any conditions of use imposed by that library must be strictly observed. Disregarding restrictions may result in cancellation of interlibrary loan service to the patron.
Long-term use of borrowed material is prohibited, with the exception of materials from the Center for Research Libraries, which have unlimited loan periods.
What happens when my loaned materials are overdue?
Borrowed items kept overdue by patrons create critical problems for Interlibrary Loan service. Lending libraries may cease to lend to our institution until all overdue material is returned. Costly fines and replacement fees could also be incurred. Items kept extremely overdue will result in a $20 fine from UK Libraries and a block of your use of the ILLiad service until the overdue is resolved.
Does ILLiad track my request history?
Current, finished, and canceled requests are logged in ILLiad, but please note that data is periodically purged from the system, so it is your responsibility to save any request information that you would like to keep as a permanent reference.
If you need to reset your Library Account password, please select from the following options based on your affiliation with UK:
For any additional assistance with your Library Account, please send an email to firstname.lastname@example.org.
UK Libraries' electronic resources, including databases, ebooks, and e-journals, are generally governed by license agreements that limit their use to current UK students, faculty, and staff, or community members who are physically present in the library.
Each user is responsible for ensuring that licensed products are used only for non-commercial, educational, clinical, scholarly, or research purposes. Permitted actions generally include: downloading, viewing, temporarily storing, or printing discrete, reasonable portions of the materials.
The following activities are strictly prohibited:
Violations of these terms may result in the loss of access to these resources for the entire University of Kentucky community.
Engaging in actions intended to circumvent or defeat access control mechanisms of the library or information provider may result in revocation of library privileges and other campus, civil, or criminal disciplinary measures.
Systematic downloading, either manually or with specialized software, is detectable by information providers and traceable to specific computers.
Use of these resources may also be covered under UK’s Use of Technology Resources regulations. Each licensed product may have more specific or additional permissions or prohibitions. In many instances, walk-in users (individuals who are physically present on the UK campus and who are not UK students, faculty, or staff) are restricted in the amount of material they may download or print by the specific agreement for a license.
Exceptions to these limits include titles in the public domain, government documents, and certain open access works.
Please direct any questions about the appropriate use of licensed information resources to email@example.com.
To ensure the security and preservation of the SCRC's rare and unique materials, we ask that all users review and abide by the following procedures.
Please limit personal items to laptops, tablets, note-taking paper or notepads, and pencils. Pencils and note-taking paper are provided.
Lockers are available for secure storage of all other personal items not permitted in the BRR. Items prohibited outside of lockers include:
A staff member may ask that you store or discard any other items they deem a potential risk to collections. Please consult with BRR staff regarding outside books, notes, or other materials you would like to use while conducting research or utilizing the room for quiet study.
The Breckinridge Research Room is equipped with security cameras and other security devices.
[NB: Special permission must be obtained in order to bring in outside books/notes needed in connection with SCRC materials.]
Many of our materials are very fragile. To ensure their long-term preservation and capacity for re-use, we ask that you carefully follow these material use guidelines.
Be aware that at any time, a staff person or page on duty may approach you with a friendly reminder regarding these policies, or to adjust the use of materials to better accommodate the condition of a fragile item. This is a normal part of research with original or fragile materials.
The BRR is available to all registered users as a quiet study space. No appointment is necessary to access the room for general study, though you will be asked to sign in when you arrive.
You may come across language in our collections or online resources that you find harmful or offensive. In the interest of preserving and presenting the historical record, the SCRC collects materials from all cultures and time periods. These materials document the time period in which they were created and demonstrate the views of their creator. As a result, some may contain oppressive, biased, and marginalizing language that does not reflect the values of UK Libraries.
We make every effort to ensure that our finding aids and collection guides do not reproduce the harms of the materials they describe. If you find a description with problematic language that you think the SCRC should review, please contact us at SCRC@uky.edu.
The Breckinridge Digital Studio (BDS), located in the Breckinridge Research Room in the Special Collections Research Center, provides scanning equipment to all registered users for the digitization of personal research materials and select SCRC materials.
The Breckinridge Digital Studio is open during regular SCRC hours.
To ensure the continued availability of BDS equipment and the preservation of SCRC materials, all users are expected to agree to and comply with the following policies, procedures, and use guidelines.
The following equipment is available for users wishing to digitize research materials:
Please note that a USB drive is required to save files when using scanning equipment.
The BDS is governed by the same security procedures and user agreements [link] as the Breckinridge Research Room. Use of BDS equipment requires compliance with these policies as well as UK regulations governing the Use of Technology Resources.
Please note that all personal research materials are subject to review by SCRC staff to ensure that they do not pose a risk to the SCRC’s collections, equipment, or environment.
SCRC staff are available to assist users with basic technical support for BDS equipment. If advanced technical support, troubleshooting, or training is required, please contact us at SCRC@uky.edu to schedule a one-on-one appointment with the SCRC’s Digital Lab team.
Please be aware of the following guidelines governing user liability for all digital reproductions made in the BDS, as well as policies for
Scanning rare books may be limited based on the condition of the item. Photocopying rare books is prohibited.
The SCRC digitizes a tremendous amount of material in order to better preserve and provide access to our rare and unique resources. For information on the SCRC’s imaging standards and workflow, digitization statistics, and best practices, as well as the equipment we use for imaging, please consult the following PDFs:
911 / #UKPD(#8573)