Answers to Frequently Asked Questions about ILLiad
If your question is not a Frequently Asked Question contact our office.
ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad is an acronym for InterLibrary Loan internet accessible database.
You will find it easier to submit your Interlibrary Loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
You can get many of your photocopies more quickly through Electronic Delivery.
You can get information about the status of your request through the ILLiad system at any time from any location without having to call the ILL Department.
Library personnel are able to serve you better because all data about your request and its handling are stored in a searchable database. We are therefore able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
Some people might find it troublesome to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require your personal information with each new request.
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit personal information such as your address or phone number.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
In the event that you forget your password, please contact the Interlibrary Loan Office. We can then reset your password to a generic one, allowing you access to ILLiad. If this should occur, please change your password once you logon to ILLiad. You can also reset your own password online.
You need a Web browser that can handle forms, tables, and, preferably, frames. We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record-keeping requirements of the copyright law.
Many libraries ship copies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, the articles (papers, chapters, etc.) are posted in PDF format (Adobe's Portable Document Format) to your account providing faster turnaround in service.
System Problems or Interlibrary Loan Questions: Interlibrary Loan Office
The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and ILLiad without any problems.